Customer Testimonials
Quick timely service
Service team was extremely friendly and professional. They washed my vehicle including floor mats. Could not be happier with the service team and the results.
Always fair, friendly and informative. I had my Jetta serviced this past week at Smart VW. They found an issue that needed attention while doing a transmission flush and contacted me digitally . I love how easy it made things. A day later, I went to pick up my car and found it MUCH cleaner than it was when dropped off... A+
Had our car in for a recall. Their system works 100% from texting a question, getting an appointment sooner than I have expected, and everything spot on time. 2009 ml350 and they still treated us well.
Prompt, professional service. Explained that had to order a part and then would reschedule to complete the job.
Megan really did a good job. She went out of her way to make sure we got a good deal and our experience was excellent. We had trouble with another VW dealer and were about to give up on VW but Megan was very helpful and saved the day and was able to get us a great car for my daughter.
Fast and friendly service. Nick was excellent at getting me to the right people and ensuring I was receiving top class service. Brayden was an excellent salesman with prompt communication. He went above and beyond for all of my requests. The only thing is I found out later that night the 2022 vehicle I purchased had an open recall. They had the car for 3 weeks before I purchased it, so it would have been nice if they had ordered the part without prompting and notified me. However, they took care of it quickly once I brought it to their attention. Michael ...
Everyone did a great job including sending a video of the work they were performing on the car. Everything was done quickly and they got us in quickly. Definitely five stars.👍
OMG, AMAZING, AMAZING, AMAZING customer service. Just bought a pre-owned vehicle. Had to my vehicle was totaled during Xmas while it was parked. Everyone was so lovely and kind. They were wonderful to my dogs, to my friends. AMAZING. Ask for Darius or Nick--5 star customer service. They treated me as if I was purchasing a brand new $70, 000.00 vehicle. Can't give enough accolades.
Absolutely loved working with Steve and Nick! These guys are the best! Zero pressure to buy, answered all of our questions and were very honest during the sales process.
Very quick reply Complete inspection and testing. All completed at the time promised. Super.
Always professional, upfront with costs and I picked up Stella (my Audi Q7) and she looked amazing!
Professional, kind, responsible, and the customer service department cares! Kudos!
Megan was very helpful in getting us into a new vehicle. She worked with us on selecting the right vehicle for our needs. When we had an issue she was very quick to resolve it. If you are looking for a new car I would definitely recommend you ask for Megan Trueblood for a great worry free process.
Had my daughter's car serviced here. Friendly staff. Very knowledgeable techs who did a very thorough job. Great communication overall.
Alan, Rick and their team are Terrific!
We were traveling to Peoria via I-80 in Iowa when suddenly we encountered a problem with the suspension on our 2019 GLS 550 making the vehicle extremely difficult to drive. Fortunately we located the local Mercedes dealer, Smart Luxury Motors of Quad Cities. We spoke with Allan Pairrett, the service advisor. Allen was amazing. He said they could take a look at the car immediately to diagnose the problem. They determined we needed to replace the rear suspension airbags. They had the parts in stock, did the repairs and we were back on the road quickly. Allen and the technicians did an ...
Great service, keep you informed as they proceed. Work always done with care.
I recently bought a 2022 Tesla from here. Had Megan as our sales representative and she was beyond FANTASTIC. We ran into a hiccup before purchasing the car and Megan was able to get everything sorted out right away. The rest of the buying experience was great, easy, and painless. Was in and out with a new car in less than an hour. Highly recommend!
Marco was a gentleman and provided all the options without any pressure. He took the stress out of making a vehicle purchase.
I was in need of a tire. They made it happen, fit me in where they could. Got a car for me to use. They really went out of their way to me on track with my plans!! They are really great!
SMART Audi was prompt in repairing my car. Creighton is always so helpful and keeps you up to date on the status of your vehicle. Thank you for always taking such great care of my car.
We just drove our new Volkswagen Atlas on a trip for Thanksgiving and it was awesome! The Atlas drives amazing, so comfortable, great gas mileage, loved the Apple car play, it warmed up so fast in the cold weather, and we had so much room for the car seat and in the trunk! We couldn't be more happy with our purchase and have found a new dealership family, thanks again to Marco, Michael, and Mitch for making our experience effortless and enjoyable!
Great service, friendly staff and very thorough repairs!
Fast friendly service. Even washed the car after. Fair pricing.
Very easy to work with, make the process easy
Fast friendly service. Washed the car to boot. Highly recommend 10/10 will do again
Service was quick but it's always expensive when you get service done.
As always Smart Luxury did a wonderful job servicing my automobile. Leesha was outstanding! Thanks again!
Always great service at Mercedes Benz. Service manager Mike is always the best. Allan and Leesha are also great. They've all been there a long time so it's like I've known them forever.
Got me in right away to diagnose warning light and install new battery. Thanks Allan Pruitt and rest of the staff!
From the sales person to the service they are top notch. Always go the extra mile for me and make sure I have everything I need.
Jose was wonderful to work with from start to finish. Best experience I’ve had in a dealership in forever. Then when signing paperwork Michael was just amazing, what a great group at this dealership! Would recommend them to all.
Smart Luxury has always treated me with professionalism, a fair deal, and reliable vehicles. I had the pleasure of working with Marco this time. He exceeded my expectations!
So personal yet professional. Kept me informed every step of the way
We had a great experience working with Darrius when finding and purchasing our new Atlas! Thank you for your great customer service!
Great dealership to work with. Bought several vehicles from here. I also take my VW’s here for service.
Scheduled Maintenance for my GLK. Drop off is so easy, quick and convenient. Spoke briefly with our service advisor Allan who confirmed contact information and services to be completed. Service was performed (including the no cost multi point inspection ) and our Service Advisor Allan P - contacted us to let me know it was done and the charges for the services. When I arrived I was greeted immediately and received an update and processed payment quickly. My car was right outside the door. Professional and courtesy service - in a clean and pleasant environment . Highly Recommend
Would highly recommend their service department. They took care of us while we were on a trip. They found the problem quickly and had us on our way in a short time.
Very friendly and helpful team. I have an older AMG which I know lots of shops don’t like to work on or mess with. They always have the right expertise and get the job done very well. Have given me multiple discounts before on parts in the part department and service department is top notch! Highly recommend to anyone with a German car
Service Advisor, Allan, has always been great. He’s very professional and easy to work with! I would definitely recommend their service department.
All work was completed properly, on time, with an amazing level of service and communication. My car is running great and you guys care as much about it as I do. Thank you
Smart Luxury Motors service department is professional, clean, spacious, and has fair/transparent pricing, real-time communication about what’s happening with my vehicle and an easy to use app for service on my Audi. Their team is professional and thorough. As my car was being serviced I got real-time to date info and there were no surprises along the way. I feel like they really value me as a customer and do what it takes to maintain their great reputation. I highly recommend Smart Luxury Motors!
Luxury takes care of business…1st Class in the Quad Cities 💯
Fantastic car buying experience. Megan and group were great to deal with. Would highly recommend this dealership for vehicle purchases.
Purchasing experience was wonderful. Braydon Slagel and other individuals were very personable and professional. The process was straightforward and easy to accomplish. The dealership is modern and comfortable. The only negative experience is the detailing of the vehicle. Attention to detail and practicing due diligence within the detail department is not their forte. Carfax denoted that detailing had been performed, however numerous and obvious areas (e.g., console, steering wheel) in the vehicle still had a dirty and smudged appearance. I would still recommend this dealership, but you may have to bring such issues to their attention a few times ...
Easy to get in. Nice people to deal with. Competent staff
Very professional, always takes great care of me and my auto. Friendly, fast, reliable service
The service department is amazing . They take great care of my car and always have what I need as a rental. This is a great dealer to buy a car from
My check engine light came on 2 months after Smart Luxury fixing the $5000 issue. I was on my way out of town ,so I immediately called my rep Creighton who was very helpful and got me in and a loaner vehicle within a days notice . They keep me updated throughout the process via text and at last they solved the problem. A bolt that was put on by them 2 months prior had snapped( defected) causing air to get into my fuel line. They were honest and repaired it for no additional cost. The Manager Mike Rossi is always a pleasure to ...
Allan it’s always great service guy
Incredibly easy to work with. Friendly service, too!
Excellent service! Fixes problems and finds solutions! Friendly and helpful! Would recommend
Very friendly people. Went the extra mile for me to insure a mechanical problem was covered under warranty.
I had my 2022 Taos service performed here yesterday. This was the best service I have ever experienced at a car dealership! Im from Ohio and travel for work so it was a relief to receive such top tier luxury treatment as a non local. From the moment I walked in the door to leaving i felt valued, respected, and accomplished in my task. The gentleman that made sure i was checked in, presented with services needed as well as accommodated so i could work while I waited has to be the best employee of the dealership
Efficient, competent and personalized service.
We stopped in to look at replacing our Jaguar with a Mercedes this past Saturday and we were blessed to have met Linda who is extremely professional and easy to work with it. Then, after deciding on a vehicle, we met with Michael in finance who went over every detail of the purchase. He is very easy going and put us at ease even more about our purchase. We highly recommend Smart Luxury Motors. We've owner 8 other Mercedes and this purchase is by far the easiest and most enjoyable experience we've had.
I feel Smart for choosing them! I like the video feedback when my vehicle is getting serviced.
Service was efficient, car pickup and delivery was flawless, everyone was both competent and friendly.
Excellent and professional service! We also appreciate the rewards program. This teacher gives you an A+
very friendly and helpful with my new Atlas purchase
Friendly, professional, easy to schedule maintenance, timely and just a good place to buy a car and have it serviced.
Quick and easy process even though I lived more than 2 hours away.
Allan Pairrett is the best service manager. Had problems with my convertible top just after purchase and he and Brian Nunn figured it out. A few months ago, my check engine light appeared as I passed the dealership. Allen stated that a restart with no check engine light reappearing may indicate a gas problem. Problem solved. Today, Allan and a mechanic determined that road noise which was driving me nuts was a garage door opener I placed in the car. Love this dealer!!!
Darrius and his management team were easy to work with, the Atlas we bought just got delivered so I got to watch the dealer prep and inspection the service team was knowledgeable and friendly, drove the Atlas off the lot with 4 miles on it, will definitely go back to Luxury Motors for our net vehicle
Creighton, our service advisor, worked tirelessly to fulfill our original service needs and beyond. When the work was complete, the car was returned to us looking better than the day we purchased it used, from another dealership.
Great service!
Very nice Professionally & straight to the point. Very nice walk thru of vehicle & test drive. Absolutely acceptable experience!!
I’m sorry I just forgot to highlight stars. Service with Allen was great.
I recently purchased a 2019 VW Jetta GLI from Olivia Hansen. She was so helpful with the whole process! From looking for the right vehicle to making sure I was comfortable in the car I was choosing. She took the time to make sure it was exactly what I wanted! She was so kind and so so helpful. Highly recommended asking for her to help in your car buying experience!
I went in for my first service appointment and it was a very painless experience. My car was done in no time at all! Thanks!
Very clean dealership and excellent customer service.
Very clean place. Yearly oil change service done and check up. Car washed and vacuumed.
Linda Hopkins was great second Mercedes we have purchased. Always smiles and knows her cars
As always a gracious group has serviced my car and extended kindness and professionalism to attending to my Audi’s needs. Thank you.
I needed some work done there and from the moment I arrived and spoke to the parts department until the day I had the work done was just phenomenal. Parts department was very professional and cheerful. The service manager was great and pointed out the waiting area with refreshments. They have me as a customer for life.
Fast friendly service
I recently bought a car from for SML. Michael was a big help throughout the whole thing. He was patient and took the time to walk me through everything, took extra time providing me all the details over the phone and email. This was especially helpful since I had to fly in to pick up the car. His candor made me comfortable enough to make the decision to buy the car out of state. When I flew in, the dealer picked me up from the airport, which was nice. The whole process, from getting there to leaving, only took about ...