Customer Testimonials
The professionalism and genuine enthusiasm displayed by the Audi floor manager, Mitchell Adams, made buying my new vehicle (a Volkswagen Atlas) a wonderful experience. Lynette Watts, the business manager, was efficient and transparent, explaining everything clearly. Overall, I couldn't be happier with my car buying experience. Mitch and Lynette went above and beyond to make sure that I was completely satisfied with my purchase, and I would highly recommend Smart Luxury Motors to anyone looking for a new vehicle.
Linda Hopkins truly cares about what kind of car and accessories are best for you. Her work history is outstanding representing many car lines. She is not aggressive. She is kind and patient with a keen sense of customer concerns. She works diligently to match the best quality car with her customers. In the last 3 months my family has purchased three vehicles from her. I consider her a friend and I will miss talking with her as she is a lovely family first person.
Steve Parrot always makes buying a car a great experience. He makes sure we know about the features the car has and helps get our presets and phone all hooked before we leave. He goes the extra mile for his clients! Lynette in financing is very knowledge and efficient. I would recommend them for your next car purchase!
We had a great purchase experience, we bought a 2024 Atlas, Everything from start to finish has been excellent. I cannot recommend a better dealership than this one. thank you Steve P. for getting us exactly what we wanted at a great price!
We had an excellent buying experience with Smart Luxury Motors! We bought a 2024 Volkswagen Atlas, Steve Parrott was our salesman and he is absolutely great at his job! We live nearly 4 hours away from the dealership, Steve dedicated his time working with us to get us the exact trim and options we wanted even though it was not on the lot. We were able to negotiate price and even delivery before ever setting foot in the dealership. We drove down to the dealership to sign papers and were greeted by the excellent staff, there were no games, all the numbers ...
I have bought four cars in over the last six years at this place and have always been cared for. Only had a single problem with a car early on, and they worked hard to make it right. My son has purchased three cars here (two were totaled by other people in quick succession) and they were always able to get my son in the door and back out with another car quickly. No high pressure sales tactics and no extremely measure, they kept it simple and polite, and made themselves available for questions. I appreciate the staff and they ...
Linda Hopkins was the easiest sales person I have ever worked with. She was professional, and informative in presenting the features and benefits of my new Vw Atlas. Great experience!
Mike the salesman was so nice and worked for me getting a good deal.
Great to deal with. Gave me lots of information to help with my decision. Easy to talk to.
I was very unsure if I wanted to take the leap of buying a brand new vehicle as I've had bad experiences from other local dealerships acting as if I was a burden and was wasting their time, so therefore I was very hesitant about trying this process again and finding the right vehicle for me. I was contacted by a Sales Specialist by the name of Sebastian Polhill and from the start he was very professional. He invited me to the dealership to talk about what type of vehicle I was looking for and look at some cars ...
I had a fantastic experience at Smart Luxury Motors with my recent used car purchase. Sebastian is a great salesperson who answered all my questions and followed up to ensure I was completely satisfied with my purchase. Lynette from the finance department was also accommodating, helping me find much better interest rates for my loan. Kudos to Sebastian and Lynette! Overall, it's an amazing dealership, and I am confident in referring them to everyone.
I live 9 hours from this dealership it scares me reading some reviews at dealerships and flying in to pick up a car without meeting or seeing the vehicle but this place is not one you should be worried about i worked with Steve picking up my Audi rs3 and he helped me so much the whole way he even picked me up at the airport personally great guy to work with would suggest him to anyone purchasing him and his team were great and very friendly would recommend
This place is full of kind and helpful staff members. We have had nothing but great experiences with them. We purchased a vehicle from Smart Luxury Motors even though we are out of state, and our salesman was great and very cooperative during the whole process. Their General Sales Manager, Brice Peters, has also provided us excellent customer service. We are beyond pleased with this dealership and would recommend them to anyone.
This place is full of kind and helpful staff members. We have had nothing but great experiences with them and would recommend them to anyone. Very pleased! ☺️
Wonderful place to buy my luxury car! Kiki was knowledgeable, fun a was not pushy at all! Got my extended warranty and certified status.....so happy with this new vehicle!!
Cindy at Smart Luxury Motors, made the process of buying a vehicle easy and seamless, very happy with the vehicle and the salesperson and dealership, Dean
Great experience for an out of state buyer! I sold cars for several years and understand the game, this was a low pressure and honest experience. I worked with Brayden for my salesman and Lynette as the finance manager and they were were phenomenal. They went the extra mile to insure me I was in good hands. When I made the 5 hour drive, the car and terms were EXACTLY how we discussed on the phone and they got me in and out. Top notch and honest buying experience. When I am in the market again, if they have what I ...
Great place to buy your next luxury vehicle. No haggle price clean cars and my sales man Patrick was very pleasant to work with. Get your extended warranty though Lennett as she has the best prices in town and the best coverage for new and used vehicles. Drive with confidence and peace of mind.
I can't say enough about my great experience at Smart Luxury Motors. All the sales personnel were friendly and welcoming from the moment I drove onto the lot, even the ones who were not assisting me. I felt like I belonged, even though this was my first luxury car purchase, and I wasn't sure what to expect. My salesman (Jose) bent over backwards to help me find the perfect car. He did everything he could to find the vehicle with every spec I wanted, and most of all, he was patient and responsive when answering my questions. I ...
I started the process online and by the time I got to the dealership later that day, Bayden had my car ready for a test drive as well as another option. He answered all my questions honestly and made the process as smooth as could be. No high pressure here and you’re treated as a VIP guest every time you come in. I had to go back to drop off a key from my trade and noticed a crack in my windshield. I pointed it out and they immediately said they would replace the whole windshield without question. Fantastic ...
Highly recommend this place! Great customer service. I worked with Brayden Slagle helped me get a beautiful suv and did an awesome job.
Sebastian was amazing and made buying my first car as easy as it could be! Lynnett the financing lady is also wonderful. Go with Smart Luxury Motors!
We purchased a 2020 Audi Q5 from Smart Luxury Motors. I found the car on their website and called to see if it was still available. Jose Macias was the person who took my call and even though the dealership was closing at 6:00 and I didn't get off work until 5:00 he still told me it was good to come see it. We ended up purchasing the car, we were there until about 7:00 and he waited with us the whole time! We felt we got a fair deal for our used car trade in and the service and purchase was very ...
Had a great experience with Smart Luxury Motors. Steve and Nick worked patiently with me to find the vehicle I wanted. On the finance side, Norm was also a great guy to work with. All were extremely friendly and helped put me in a position that I was comfortable with but that also benefitted me the most. Would recommend to anybody looking to buy a car.
The staff was extended helpful and seemed to be more focused on me getting what I wanted, not what they wanted to sell me. The finance officer took time to explain everything thoroughly and was not pushy about purchase add-ons.
A terrific car buying experience. The staff is extremely helpful, polite, and personable. Please pay them a visit!
Michael Schneidermann was an absolutely delightful professional! The entire experience exceeded our expectations. We were treated as honored guests and we are thrilled with our VW Tiguan!
We bought of vehicle from Smart Luxury and were fortunate enough to work with Michael Schneidermann. He was amazing! Such a kind man and extremely knowledgeable and helpful. If you are looking for a vehicle, we would most definitely recommend going to Smart Luxury and asking for Michael!
Honest, straight forward buying process. Very satisfied with the transaction. Thank you, Brian. Would highly recommend.
Great service!! They were willing to go above and beyond even with vehicle issues shortly after purchase.
Awesome, honest dealership!! Bought dozens of cars here. Directed family to them!!
Magnificent job Stephanie Hebison!!!! Thank you for assisting us with our 2023 Atlas Cross Sport. Very friendly and professional through the whole transaction. Great meeting the staff, Nick(GM), Norm, Zuri and others that assisted us. Will definitely recommend your dealership!!! Happy Holidays
Service is good and the staff are attentive. Inventory is decent. Prices are on the high end
I’m getting the SQ8 at Smart Luxury Motors. So happy. Thank you Sebastian, Lynnette and Smart Luxury Motors!
Jose and Norm were amazing. It was a wonderful car buying experience. They worked to get me what I wanted. It was a no pressure atmosphere. I highly recommend
I found the vehicle I was looking for on the internet at Smart Luxury Motors, and had the fantastic experience of working with Stephanie Hebison on the purchase, and organizing our taking possession of the vehicle, as we were coming down from Milwaukee. This has been the most enjoyable car buying experience with a first class dealership that I have ever had. Steve Kennedy
My wife and I had full intentions to drive to Peoria to look for our next new car. We stopped in to Smart Luxury prior to leaving to look locally. We ended up purchasing a new VW from the dealership. We could have purchased this car anywhere. It was the service and assurance received from Patrick that made the difference. Great experience in an otherwise stressful situation. Recommend Smart and Patrick for your next purchase.
Very good I recommend
My experience has been wonderful working with Stephanie while shopping for my next vehicle. She’s always eager to help, honest, and quick to respond to all my questions and vehicle inquiries!! I’m not a super experienced buyer and don’t know a lot about cars, and I feel so comfortable asking her questions, and confident that she’s being honest and not just trying to tell me anything to make a sale. She truly seems to have the customers best interest at heart. If you’re in the market for a new vehicle I’d highly recommend working ...
My son lost the key to an old beetle, had to order one and program it. They did this well, but when we picked the car up it magically had a vacuum leak and wouldn’t run, they fixed it for a couple hundred which is fine. However, the inspection report said my front brakes were nearly metal on metal and needed immediate replacement. I’m handy, went to the parts store and picked up the pads and rotors, got the car jacked up and the rotors are nearly new condition, 1 brake pad is slightly more worn than the other 3 ...
Michael was great to work with! He was very knowledgeable and answered all of my questions! I had a great experience thanks to him!
One of the best car buying experiences in a long time. The sales rep Michael Schneidermann was amazing. Had the car shipped to Colorado so I was a little worried, but was everything it was advertised and better. Even filled it up with gas for me. Delivery truck driver was over an hour late on a Friday night and Michael stayed around after work just to meet him to send the truck off. 5 star all around. Thank you so much
Great dealer; great people and outstanding service
Nice people, fast car service 👌
Had an amazing experience purchasing my Volkswagen. I worked with Michael S. and he was by far the best salesman I’ve ever worked with! Such a delight, knowledgeable and beyond helpful. Would go back time and time again just to work with him. Overall amazing experience.
Just purchased a new Golf GTI and had a wonderful experience with everyone involved at Smart Luxury Motors. I would definitely recommend giving this dealership strong consideration if you are looking for a Volkswagen, Audi or Mercedes Benz. Very friendly and knowledgeable and the process was made as painless as possible.
We had a great purchasing experience this past week with the entire team, specially Stephanie H. and Lynnette. From now one this is going to be my personal go to agency when looking to acquire future vehicles. Great job guys!
Good experience with steve and team, bought two cars from them and traded one in, great experience, helpful bunch there!
I had a phenomenal experience buying my GLS450 from this location! The entire team was amazing: Brice Peters, Steve Parrott and Eric Whipple! The team was very professional and very accommodating. One of the best in the QC!
Friday morning I had that odd thing happen where the dash display went black on me. Every thing seemed to still work, just couldn't see how fast you were going etc. Even the Cruise control still worked. Anyway, I got on forum, seemed most logical solution was to un plug chassis battery for 15 minutes. We just happened to be passing by Smart Luxury Motors in Davenport, IA which is a Sprinter Service center also. Leesha and Oscar were SUPER friendly and helpful. Oscar brought out the computer and ran some diagnostics and found communication issues. Unplugged battery for 15 minutes, ...
Had a great experience purchasing my Jetta , Norm was great he worked above and beyond to get everything done for us , we live an hour away and he worked on his day off to get our deal done , great dealer experience
Michael Schniederman was a delight to work with. He was professional in every way, transparent about the car, and never pressured us. We would buy from him and from Smart Mercedes again.
The Smart Luxury Motors dream team: Steve and Zuri in service, Michael Gravert in the garage. I came in with a check engine light and left with a new mass air flow sensor, new EGR filter, and new DPF (all covered by VW’s extended diesel emissions warranty). These guys went above and beyond to make sure my vehicle was taken care of and diagnosed/repaired correctly the first time. I live two hours away in Fort Madison but this is my new go to spot for all things related to VW service. Thanks guys
I couldn’t be more pleased with smart luxury motors . The best part was dealing with with my sales person Stephanie. She was really the face I dealt with and it was a pleasure. I feel she looked out for my interests and ensured that I received ever discount that I was qualified for, essentially if there was a possible perk in this purchase I got it, all while still representing luxury motors. If others there are as great as Stephanie that’s great, but I’m telling you, go see the girl with the bow tie and you will ...
This was one of the easiest auto purchase transactions I've ever had. My salesperson Stephanie and Lynette in Finance made the process smooth, personable and (gasp) enjoyable! Stephanie worked to get the best pricing on my trade-in and my new vehicle at a payment I was comfortable with. Lynette was extremely helpful in pinning down a competitive interest rate. Drove from Wisconsin to work with these ladies and it was well worth it. Thank you Smart Luxury Motors!
Stephanie and Eric made our experience truly a no hassle experience. They were both professional and nice to deal with. There was no pressure and the deal was nice. I have bought many cars over my life, and they still made the experience a joy and exciting.
Not only do I recommend Smark Luxury to my colleagues, family and friends, I highly recommend Stephanie as a sales associate. She was not only attentive to what I was looking for she knows the product very well. She respected and understood that I am in my vehicle a lot as a Realtor and I had a number of must haves when coming to a decision. Without hesitation or judgement she found exactly what I wanted. With all the new technology Stephanie is helpful in explaining all the options without making you feel, well like a dummy. I purchased some ...
We loved Smart Luxury Motors. They were amazingly helpful and didn't pester us at all! They even had stuff to keep our littles occupied during our visit. They were great in all aspects.
My experience is specifically with the VW/Audi side. Outstanding customer service both before and after getting a car. Any time you walk in you have no less than 3 people asking you if they can get you anything, water, coffee, etc. The service department is super responsive and attentive as well. Other dealerships (looking at you Kia and BMW) could learn a thing or two from this place
Steve and Eric got me exactly what I wanted. Everyone was professional and personable! Great place, I will definitely be back!
Great initial service and follow up. Decided to order a vehicle from them over multiple dealers 150 miles closer to my home.
Stephanie was great at communicating through the purchase process. I drove a couple hours to complete the deal and everything was in order and ready when I arrived. Excellent location for purchasing a new Audi.
Great experience. Brayden was extremely helpful in finding a vehicle that works best for my needs and price range.
Excellent experience. I was shopping from out of state and called ahead to put a deposit on a new vehicle. Was able to do this over the phone with no issue. Sent most documentation via email over the next few days before driving up for final purchase three days later - which saved a lot of time. Both the salesman and the finance manager were very personable, polite, and forthcoming. Being out of state, I had some extra questions and they thoroughly and honestly answered everything and gave me great information. Overall I had a great experience, which made the ...
Excellent experience. I was shopping from out of state and called ahead to put a deposit on a new vehicle. Was able to do this over the phone with no issue. Sent most documentation via email over the next few days before driving up for final purchase three days later - which saved a lot of time. Both the salesman and the finance manager were very personable, polite, and forthcoming. Being out of state, I had some extra questions and they thoroughly and honestly answered everything and gave me great information. Overall I had a great experience, which made the ...
Had a fantastic experience with Norm Merrill, and finance guy Eric Whipple there this week and would not hesitate to recommend them to anyone looking for a new car! We had a slightly complicated situation with buying two vehicles at the same time with two different trade-ins at two different locations within the SmartAuto complex and Norm handled everything with efficiency, knowledge, and excellent customer service. At all times we knew what was going on and there was absolutely no pushiness or trying to get us into a "bigger" sale. We felt extremely well cared for and are ...
The staff at Smart is absolutely amazing!!! This is our second vehicle from this store this year and I cannot say enough about Stephanie the salesperson and Nick the General Manager. They made my 2 hour drive to their store worth every second! I don't care where you live...find the time and make the drive out to them!!! YOU WILL NOT REGRET IT!!!
Had a fantastic experience with Norm Merrill, and finance guy Eric Whipple there this week and would not hesitate to recommend them to anyone looking for a new car! We had a slightly complicated situation with buying two vehicles at the same time with two different trade-ins at two different locations within the SmartAuto complex and Norm handled everything with efficiency, knowledge, and excellent customer service. At all times we knew what was going on and there was absolutely no pushiness or trying to get us into a "bigger" sale. We felt extremely well cared for and are ...
Had a great experience with them! I called the dealer on a Monday and got to speak with Michael. I mentioned that I was close to 4 hours away but wanted the vehicle for trip that coming weekend. He assured me that they could make it happen and walked me through the entire process. Two days later they delivered the vehicle, and it was exactly as advertised. He was very transparent and quick to answer any questions I had as well.
I love my new car! The support staff were kind and great to work with. Brian took the extra steps to come in on his day off to get me into my new car. If you shop with Luxury Motors Brian Nunn is your go to guy! He's patient and pleasant to work with.
We had the most wonderful experience purchasing our new car! We worked with Michael S and he was very knowledgeable, helpful, not to mention fun! As a busy mom with a very busy family, the sales and finance staff made this a quick and easy process. Thanks for all that you do 🙂
We were so impressed with Smart Luxury Motors. During a time where buying a vehicle can be really challenging we are so thankful to have worked with Stephanie Hebison and Eric Whipple. Both of them answered all of our questions, were extremely helpful and honest, and we could not have been happier to have purchased through Smart. We are from the Iowa City area but are thrilled we chose Smart to purchase our new vehicle. We will definitely recommend this dealership to our friends, colleagues, and family.
Michael and Stephanie were amazing. They went above and beyond to deliver my daughters new Jeep to her and even it brought the big red bow to surprise her! From my first call with Michael to the final purchase and even after the sale - he has been awesome. I’d highly recommend you contact him for your next purchase.
Michael and Stephanie are awesome to work with! They helped deliver my daughters new Jeep to our house and even brought the big bow to surprise her. From the first call to the final purchase they were nothing but professional and attentive to our needs. They over deliver and go above and beyond.
They made it such an easy process to switch my car in and get a new lease! Norman and Eric made it so easy & enjoyable - super nice, efficient, and overall a good experience. Thank you guys!
Stephanie was the perfect salesperson, she provided amazing service and great Audi knowledge. I was very impressed with the great service, no old pushy car sale tactics used. Stephanie made the process very easy!
Always professional and courteous 👍
I came in to check out SUVs and was greeted by Michael. He had the next one pulled up to the front waiting for me when I got back from each test drive. I eventually decided I liked the X5. I waited to buy it. I stayed in contact with Michael. He would let me know when their was a price drop, etc. ultimately I decided to buy it. During that process I found luxury motors to be very fair and flexible. They worked with me on a number of issues. You can tell they want to make you happy. ...
Engine light on our Sprinter after long, long, trip from Colorado. Couldn't get service from dealers across Nebraska and Iowa. One said come back in December. Leesha at Smart was kind, attentive, helpful and got us in to diagnose problem; Oscar the mechanic was superb in explaining. These two got us on our way again with peace of mind. The kind of attention one expects from Mercedes everywhere.
I am retired from the car business and live in Illinois approx. 100 miles from this dealership. I was very fortunate when I called to ask about a used vehicle that I got Steve Parrott. Steve was everything a consumer or employer could ask for. Very personable and professional without being phoney. He responded to all my requests promptly and when he didn't know a answer he did not try to make something up, he would find out. When he couldn't respond immediately with a answer he would let me know why and when he would and always did. ...
Their service department deserves more than 5 stars. Leesha Brown, the Service Consultant, went above and beyond what could be expected. We were traveling from PA to Oregon and experienced a mechanical breakdown on our RV. Contacted the nearest Mercedes Benz dealership’s service department and Leesha Brown quickly rectified our situation. First she scheduled our RV to be looked at as soon as we got it to the dealership. Knowing that we were traveling with our 2 large dogs, she also recommended some pet friendly hotels and places to eat. Our RV required a major repair. One of the parts that ...
Leesha Brown, the Service Consultant, went above and beyond to help us in an emergency break down of our Sprinter RV as we traveling from PA to Californa. She treated us like family. She called us daily to keep us abreast of the progress. She put a lot of effort in tracking down parts from other dealers to get us on the road ASAP. She recommended places to eat and visit in the QC and made our wait enjoyable. Our RV repairs were completed on her day off. She came in to the dealership to make sure everything was to ...
I've had my VW serviced here for the last 4 years and it's always been a great experience. Steve is extremely friendly, professional and helpful. My wife and I recently bought a VW at Smart with the help of Stephanie. The experience could not have been better. She quickly located the exact model and trim we wanted. She also offered us advice on selling one of our vehicles privately. Every interaction I've had at Smart Luxury has been top notch.
Wow, Leesha and service person Oscar have gone above and beyond to accommodate us and get us back on the road. The service is #1.
Just bought my first Mercedes from Stephanie and since the moment I walked on the floor she was nothing but professional and honest. It was phenomenal customer service and she was always there to answer any questions or help me out. I will be buying my next Mercedes from her for sure and highly recommend it.
Excellent sales service from Linda! Very polite, courteous, knowledgeable and helpful. Everyone at the dealership was friendly and helpful. Love the car and would tell all my friends of my exceptional buying experience.
I had an excellent experience buying a new car from Michael Schneiderman. He is extremely professional and helpful. He went above and beyond to make sure I was happy as a customer. I have absolutely no complaints and only compliments for Michael. I highly recommend going with him as your salesperson.
I Visited the Smart Luxury Motors Service department towards the end of the day (approximately 445) on Friday for a pressing need for my Audi Q5. I was promptly greeted by my service advisor Jessi. I was expecting the service to not be conducted and to my surprise Jessi immediately went back to find a technician to support me. Mike was my technician and he came out front so I could explain my concern. With in a matter of minutes he was able to fully address and resolve my issue. I can proudly say this is an amazing team that went ...
EXCELLENT JOB AND HELP TO ANY QUESTIONS
Excellent customer service. We had to work with a few sales representatives due to some unforeseen circumstances and everyone was fantastic. Michael, Brayden and Stephanie were a pleasure to work with. Would highly recommend this dealership if shopping for a new car.
When purchasing my car, my salesman was extremely helpful and knowledgeable when it came to helping me pick the right car. Although I had an idea of what kind I wanted he took the time to explain the options that were available within the different models. He was very easy to work with and I never felt pressured to make a decision. When it came to the financing part, I was very pleased with Eric. Eric took the time to explain every document I was signing and had no issues answering any questions I had. Both men were very professional ...
Great support spent time showing features of new car
They did a great job helping my find the perfect vehicle. I highly recommend checking them out . Very polite and professional customer service I have had in a while.
Brayden was excellent as well as the finance manager. They made the purchase super smooth and easy. I didn't feel pushed or pressured into anything I didnt want. Over all great experience!
Had an excellent experience leasing my new Tiguan at Smart Luxury. The entire team goes above and beyond to make sure all questions are answered and needs are met. The whole process could not have been easier, and I am loving my new car. Special thanks to Linda Hopkins and Eric Whipple for the assist. Would definitely recommend to all.
Had an excellent experience leasing my new Tiguan at Smart Luxury. The entire team goes above and beyond to make sure all questions are answered and needs are met. The whole process could not have been easier, and I am loving my new car. Special thanks to Linda Hopkins and Eric Whipple for the help. Would definitely recommend to anyone!
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